Well let me first say that my car a 2005 C class Mercedes had not been serviced for quite some time, so I knew when I got it serviced it would be costly. The guys I came into contact with at MB understood my position and gave me a detailed list of the work that needed to be done to the car and the price. I was given the chance to give priority to the most pressing work that had to be done. All in all I was impresed with the customer service and overall work that was done on my car. Another issue that really got to me in a good way is that they cleaned my engine after they completed their work. In all the money I have spent at the dealer over the years, I have never had my engine cleaned and that did impress me. My car is still under warranty for another 20,000 miles, but rest assured that for all non warranty work and work that comes up after the warranty has expired I will be taking it to MB. To those that might read this posting, I would surely recommend that you give MB a try, I do think you will be satisfied with the work; and they do come in a little cheaper than the dealer. A very satisfied new customer, and I will be back to have my car serviced at MB.