5

I took my Acura MDX to the dealer because the maintenance light had come on. I got a whole lot mechanical jargon about what all was wrong with my car and that if I didn't take care of it right away the problems would get worse. A friend of mine recommended these guys and told me to take my car to them before letting the dealer work on it. I'm very glad I did because it's rare to find an honest mechanic. The guy explained to me that the maintenance light simply indicates that the car need regular "Maintenance" work and I was mistaking it for the engine light. I kinda felt stupid but glad at the same time. There ought to be a law against service people that outright lie to you to get money out of you or the manufacturer if the car is under warranty as mine was.

5

... and dedicated to getting the right result for his customers. In order to repair damage I'd inadvertently done to my Porsche (by letting tree detritis block drainage holes), Patrick had to do extensive work in his shop, disassemble the interior of the car, cajole work from a Porsche dealer, and coordinate two other subcontractors. He did all that quite well and still kept the price reasonable under the circumstances. I can't recommend his shop highly enough.

5

I began taking my cars to Patrick soon after he opened. I was in a predicament, I'd just been advised by the mechanics at HBL that I needed to replace the transmission in my c280. I called Patrick to ask how much he would charge for a reconditioned transmission and he challenged the diagnosis. I was doubtful and moved on. He called me back and said he was so confident he was right that he offered me a free inspection of the transmission. He was right and as a result my imminent $3000 reconditioned transmission turned into a $150 transmission flush thanks to Patrick at HBL. I've since sold the C280 but still take E55 that replaced it as well as my wife's ML320 to HBL for all our mechanical needs. I still occasionally check against other mechanics and he's usually cheaper and most importantly I trust his work. Most recently my wife accidentally parked the E55 too close to the curb and when she pulled back the front bumper unclipped. My collision center quoted nearly $700. The guys at HBL had me back on the road in 2 hrs for $159. HBL is not convenient for me. I travel from Reston to HBL in Rockville, an ungodly journey in the morning rush but I figure its still less time than making multiple trips to someone closer but not as accomplished as HBL.

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